Question 1

Do you offer logo customisation on your sustainable cutlery sets?

Accepted Answer

Yes, we provide comprehensive customisation services including laser engraving for logos, company names, and custom messages on stainless steel and bamboo products. We also offer branded packaging solutions, custom colour options for accessories, and bespoke gift set configurations. Our design team works with you to ensure your branding is presented professionally whilst maintaining the quality and sustainability of the products.

Question 2

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product type and customisation requirements. Standard stainless steel cutlery sets have an MOQ of 50 units, whilst bamboo utensils and reusable straw sets typically require 100-200 units. For fully customised ESG gift sets with bespoke packaging, the MOQ is 50 sets. We're happy to discuss your specific requirements and explore flexible solutions for your organisation's needs.

Question 3

How long is the production lead time?

Accepted Answer

Standard production lead times range from 2-4 weeks for non-customised products. Logo engraving adds 1-2 weeks, whilst bespoke packaging development may extend timelines by 3-5 weeks. We recommend planning 5-6 weeks for customised orders to accommodate design approval, production, quality control, and delivery. For urgent requirements, we can discuss expedited options, though this may affect customisation possibilities.

Question 4

Do you provide samples before bulk orders?

Accepted Answer

Yes, we strongly encourage sample evaluation before committing to bulk orders. We can provide product samples and, for customised orders, pre-production proofs showing logo placement and packaging design. Sample costs are typically credited towards your bulk order. This process ensures you're completely satisfied with product quality, customisation, and presentation before full production commences.

Question 5

Can you supply bulk orders for UK corporations?

Accepted Answer

Absolutely. We specialise in serving UK corporations, from small businesses to large multi-location organisations. We have experience managing orders ranging from 50 units to several thousand, with capabilities for direct shipment to multiple locations if required. Our team understands corporate procurement processes and can work within your organisation's requirements for quotations, invoicing, and delivery scheduling.

Question 6

Do you offer eco-certified materials?

Accepted Answer

Yes, our products feature certified sustainable materials. Our bamboo products carry FSC certification, confirming responsible forestry practices. Stainless steel components are food-grade certified (304 grade), and all materials in contact with food meet UK and EU safety standards. We provide material certifications and sustainability documentation to support your ESG reporting requirements.

Question 7

What payment terms do you offer?

Accepted Answer

We offer flexible payment terms for established corporate clients, typically 30 days from invoice date. For first-time orders, we require 50% deposit upon order confirmation, with the balance due before dispatch. We accept bank transfers, corporate credit cards, and can accommodate purchase order systems. For large ongoing partnerships, we're happy to discuss tailored payment arrangements.

Question 8

Can products be delivered to multiple office locations?

Accepted Answer

Yes, we regularly coordinate deliveries to multiple locations across the UK. You can specify different quantities for each address, and we'll arrange simultaneous or phased delivery according to your preferences. This service is particularly valuable for organisations with regional offices or those distributing gifts across various departments. Delivery coordination is included in our standard service.

Question 9

What customisation options are available for packaging?

Accepted Answer

We offer extensive packaging customisation, from simple logo printing on standard boxes to fully bespoke packaging designs. Options include custom-printed boxes, branded fabric bags, embossed presentation cases, and gift sets with multiple products in coordinated packaging. All packaging materials prioritise sustainability, using recycled cardboard, organic cotton, or biodegradable materials that align with the environmental credentials of the products themselves.

Question 10

Do you provide certificates or documentation for ESG reporting?

Accepted Answer

Yes, we provide comprehensive documentation to support your ESG reporting requirements. This includes material certifications (FSC for bamboo, food-grade certifications for all materials), supply chain transparency information, carbon footprint data where available, and product lifecycle information. We understand the importance of verifiable sustainability claims and ensure you have the documentation needed for stakeholder communications.

Question 11

What is your returns and quality guarantee policy?

Accepted Answer

We stand behind the quality of our products with a comprehensive quality guarantee. If products arrive damaged or fail to meet agreed specifications, we'll arrange replacement or refund promptly. For customised products, we provide pre-production samples or proofs to ensure satisfaction before full production. Any quality concerns should be reported within 14 days of delivery, and we'll work swiftly to resolve them to your satisfaction.

Question 12

Can you accommodate rush orders?

Accepted Answer

We can often accommodate urgent requirements, though this depends on current production schedules and product availability. Rush orders typically apply to standard products with minimal customisation. Additional fees may apply for expedited production and shipping. We recommend contacting us as soon as you identify an urgent need, and we'll assess what's possible within your timeline whilst maintaining our quality standards.

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